Consumer Pre-Contract Information

Consumer Pre-Contract Information

In accordance with Directive 2011/83/EU (Consumer Rights Directive) and Directive (EU) 2019/770 on digital content and digital services

Before you create an account and begin using the Whisper application, please review the following information about the service provided by TriDev Tech EOOD.

1. Trader Identity and Contact Details

Trader Name: TriDev Tech EOOD

Trading Name: Whisper

Registered Address: Bulgaria, Sofia, “Nikolay Liliev” 12, fl. 1, office 2

Email: support@whisper-app.net

Telephone: +359 878 211 004

Trade Register: Commercial Register and Register of Non-Profit Legal Entities, Registration Number: 208759026

VAT Identification Number: BG208759026

2. Main Characteristics of the Digital Service

Whisper is a social application that allows users to create and share “books” — curated collections of personal questions — and to record and share answers with others. Users can follow each other, browse public content, and receive personalised content recommendations.

The App is provided free of charge. All core features — creating books, answering questions, following users, and browsing content — are available to all registered users at no cost.

3. Price and Payment

Total Price: The App and all its features are provided free of charge. No payment is required to access or use the service.

The Company reserves the right to introduce paid features in the future. Any such changes will be communicated in advance in accordance with our Terms of Service, and separate pre-contract information will be provided before any purchase is required.

4. Delivery and Performance

The App is available immediately upon download from the Apple App Store or Google Play Store and completion of account registration. No further delivery steps are required. The service is provided on an ongoing basis for as long as you maintain an active account.

5. Duration and Cancellation

Service Duration: The agreement is for an indefinite period, beginning upon account registration.

How to Cancel: You may terminate your account at any time by navigating to Settings within the App and selecting “Delete Account.” Termination takes effect immediately upon confirmation.

Minimum Commitment: None. There is no minimum period of use.

6. Right of Withdrawal

As a consumer in the EU/EEA, you have the right to withdraw from this contract within 14 days without giving any reason. The withdrawal period expires 14 days from the day on which the contract is concluded (i.e., the date of your account registration).

To exercise your right of withdrawal, you must inform us by a clear written statement, for example by email to support@whisper-app.net.

Model withdrawal form (complete and return only if you wish to withdraw from the contract):

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To: TriDev Tech EOOD, Bulgaria, Sofia, “Nikolay Liliev” 12, fl. 1, office 2, support@whisper-app.net

I hereby give notice that I withdraw from my contract for the provision of the Whisper digital service.

Date of account registration:

Name of consumer:

Address of consumer:

Signature (only if this form is submitted on paper):

Date:

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Important Notice: By creating an account and beginning to use the App, you expressly request that performance of the service commence immediately and acknowledge that, once the service has begun, your right of withdrawal is lost in accordance with Article 16(m) of Directive 2011/83/EU and the applicable provisions of Directive (EU) 2019/770.

7. Functionality and Compatibility

Functionality: The App enables users to create books (question collections), post answers, follow other users, receive recommendations, and interact with content. The service requires an active internet connection. No technical protection measures restrict the user’s lawful use of the App.

Compatibility: The App is compatible with:

• iOS: version 15.1 or later
• Android: version 7.0 or later

Interoperability: The App requires access to the Apple App Store (iOS) or Google Play Store (Android) for installation. No known interoperability restrictions exist with standard mobile hardware or software. The App does not interoperate with third-party platforms beyond standard OS-level functions (camera, photo library, push notifications).

8. Complaint Handling

For complaints or support requests, contact us at:

Email: support@whisper-app.net

We aim to respond to all complaints within 5 business days.

9. Dispute Resolution

EU Online Dispute Resolution: https://ec.europa.eu/consumers/odr

We are not currently registered with or obliged to participate in proceedings before a consumer arbitration body. Consumers may however pursue their rights through the competent courts of the Republic of Bulgaria or, where applicable, the courts of their country of habitual residence within the EU.

10. Applicable Law

This contract is governed by the law of the Republic of Bulgaria. If you are a consumer habitually resident in another EU Member State, you also benefit from the mandatory consumer protection provisions of the law of your country of residence, to the extent that those provisions afford greater protection than Bulgarian law.